Video Downloads Help

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Note: If you have already purchased your download but had trouble downloading the video, please see our Step-by-Step Instructions on how to return to the download page and download the video file.

Below are some general tips.

All Users

  • We suggest that all users use Internet Explorer or Firefox for the download process.

  • Before attempting to open the video please make sure you have Windows Media Player installed or a media player that can play the wmv format. If you aren't sure just click on one of our trailers and confirm you can view it.

  • If you have any trouble with your download remember you can try it again within your 2-day time period. Return to the page of the video you purchased. Scroll down to the link that says "Return to Download Page". Right-click on that link to attempt the download again.

  • When you click OK to download the video it should ask you where you want to Save it. Take note of where you have saved the video. If you can't find it please check your desktop.

Mac Users

  • Instead of Right-click, to save the video use CTL click, then choose Save Link As. Check your "Download Manager" - it should be listed there. If you do not see it in your Download Manager we suggest you start over again.

  • If you did not choose a download location the file will be saved by default to your Desktop.

  • Please use the Firefox browser, not Safari. We don't guarantee that our system is compatible with all versions of Safari.

Older Computers

  • If the video runs slowly or choppy it may be that your computer is being over-taxed. Close any other running programs while watching the video.

  • If it still runs slow try using the DivX Player or BS Player. Both have a free version available.

Tech Support

Please write us if you need assistance at the following address:

To allow us to help you more efficiently please include the following information:

  • The username issued for your download (it would be "nos123" or something like that)
  • The browser you are using (Internet Explorer? Firefox?)
  • The operating system you are using (Mac or PC? Windows XP? or what?)
  • The problem as best you can describe it - the more information we have the better we can help

Upgrade Your Browser

Here are links to download current browsers:

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